Full vehicle diagnostic
This case began as a warning light and a drivability complaint on a six-year-old sedan. The driver held a Complete Component plan with electrical and powertrain assemblies named. The workshop performed a full diagnostic instead of replacing the first part the scanner mentioned.
What the visit covered
- Scan of engine, transmission, and charging modules
- Verification that stored codes matched a present symptom
- Charging-rate test before any battery recommendation
- Fluid inspection with dates from the driver’s service file
- Photo set of connectors before any part was disconnected
- Written cause of failure for the sensor and the related harness section
The scanner pointed at a sensor. Pin testing showed the sensor was reading correctly and a short section of harness was not. The plan covered the harness section because the electrical schedule included wiring damaged as part of a named sensor circuit failure. A recommended throttle cleaning was declined as maintenance. The driver was told that on the same day, in writing.
Diagnostic labor was eligible up to the hours stated on the schedule because it led to a covered repair. If the visit had ended in a maintenance finding only, the diagnostic fee would have remained with the driver. That rule is printed on every Complete plan we issue.
What we sent the workshop
An approval note listed the covered lines, the deductible, and the lines the driver could decline without affecting the claim. The repair was completed two days later. The file is now a teaching example for new claim readers because it shows a scanner code that was not the failed part.
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